Planning and executing a scientific event is an endeavor that demands precision and a dependable support system. At ePostersLive, we understand the complexities involved, and that's why we're dedicated to offering comprehensive support tailored to your event’s unique needs.
With over 600 successful scientific meetings to-date with universities, hospitals, and associations worldwide, we've fine-tuned our support to ensure that your event runs seamlessly, regardless of its scale.
Our philosophy is that it’s our role as a poster management product to be the first line of defense when poster authors have questions about guidelines or submission. If there is something we can’t help with, then we pass the baton to organizers so they can handle it. This way, we take the burden of troubleshooting off of organizers’ shoulders, so they can focus their efforts elsewhere.
Types of support offered as part of the ePostersLive software suite
1. Online ePoster Support (24/7 Availability):
Our online support team is able to operate around the clock, ensuring that help is never more than a click away for you or your authors. Whether it's for submission troubleshooting or fixing a technical issue, our seasoned team is ready to provide prompt and informed assistance, keeping your event on track.
2. Live Chat for Poster Submitting Authors:
Our submission platform is equipped with an integrated live chat feature, designed to provide real-time guidance to authors as they navigate the submission process. We are available almost all hours of the day and night to field questions via chat, should they arise.
3. In-Person ePoster Session Support:
We understand that in the world of scientific conferences, sometimes there's no substitute for in-person assistance. That's why we offer on-site support during your event.
When we travel to a conference, we work alongside your A/V provider to make sure your poster session runs as smoothly as possible. Our experienced team ensures that technical setup, troubleshooting, and last-minute adjustments are handled seamlessly.
4. Email Consultations:
Effective communication is key to event success. Our email consultations provide a structured channel for pre-event planning and post-event analysis. We work with you to establish timelines, share critical information, address FAQs, and show you how to dive deep into event analytics to gain insights into your event's impact.
Our experts use their years of expertise in event management to advise and help you organize your ideal poster session, whether that includes a judging element, oral sessions, going hybrid or virtual–you name it. Even if it’s something we haven’t done before, we will work to make it happen for you.
Hear from a client
Nicole worked with us on the largest poster event in ePostersLive history, the Alzheimer’s Association International Conference (AAIC) 2023. About her work with us, she wrote, “I absolutely loved it! The support, the seamlessness of the platform, and the responsiveness from you and the entire team. This experience was amazing for me!”
It was amazing for us as well! We are always receptive to customer feedback and aim to reach new levels of customer satisfaction and poster efficiency with each event we take on.
At ePostersLive, our mission is to enhance your event's success by providing the support you need, precisely when you need it. Our approach ensures that your event, whether it hosts just tens or up to thousands of ePosters, is a resounding success.
Dedicated, comprehensive support can make a world of difference in the world of scientific gatherings. Learn more about transforming your scientific meeting today by emailing us at [email protected].